Beneficiaries of the programme:

The programme is aimed at individuals who wish to improve their communication and relationships with others.

This programme also supports individuals who wish to be able to stand up for their own rights whilst upholding their responsibilities to others.

Programme Overview:

Assertiveness supports individuals in making a positive impact in the workplace.

This programme enables individuals to identify true assertive behaviours and be able to clearly differentiate assertiveness from other behaviours such as aggressiveness or arrogance.

This programme gives delegates an opportunity to develop strategies to enable them to choose assertive behaviours to ensure a positive outcome for themselves and others.

Course outcomes:

By the end of the programme, delegates will be able to:

• Explore four behavioural styles and the characteristics of each.
• Consider the impact of each behavioural style on self and others
• Explore the advantages and disadvantages of each behavioural style
• Considered own assertiveness level using a questionnaire
• Explored the barriers to assertive behaviour
• Considered the impact of personal communication including body language
• Considered an assertiveness model
• Considered a range of assertiveness techniques
• Action plan strategies to become more assertive in future